COVID-19 UPDATE: We are still open and shipping to all destinations that Royal Mail will deliver to. Shoes should reach you within 5 days of order, often sooner. We are only able to dispatch shoes on weekdays, so please take this into account. We also offer free UK returns.
Within the UK we post using Royal Mail:
Tracked 48: £5, delivery in 2-5 days.
Tracked 24: This is currently unavailable.
Within central London same day or, for later orders, next day delivery may be available, please contact us at firstname.lastname@example.org with ‘SAME DAY DELIVERY’ in the subject. **Currently unavailable during the ongoing government lockdown**
International shipping: PLEASE NOTE WE SADLY CANNOT CURRENTLY SHIP TO EUROPEAN DESTINATIONS. We use Royal Mail International Tracked or DHL express (depending on destination) for all international deliveries, and charge a flat rate of £15 for worldwide destinations. If you have a question regarding international orders please contact us: email@example.com
Please note: deliveries outside of the UK may incur customs or duties, which are the responsibility of the recipient. Unfortunately, we do not have control over these charges, if you are concerned about the potential cost we recommend you contact your local customs office before placing an order.
RETURNS & EXCHANGES:
- We hope you will adore your DRILLES, however if you wish to return your purchase you can do so within 14 days of receipt.
- We offer FREE returns and exchange within the UK. International returns will be at the cost of the customer, however upon receipt of a return we can send out an exchanged pair free of charge.
- Please try your DRILLES on on a clean surface, a carpet/rug is usually best! We sadly cannot accept returns where the soles are marked or appear to have been worn.
- We are happy to offer an exchange on the size or colour of the product, subject to availability of stock, once the return has been received by DRILLES. Please clearly state the item you wish to exchange in the returns email or form.
- Please email firstname.lastname@example.org stating RETURN or EXCHANGE in the subject. A returns label / exchange information will then be provided. NB: we are happy to send a returns label with the initial parcel, or to pop one in the post to you, if you will have difficulty printing out a label please just let us know.
- Please ensure your DRILLES are returned unworn and in original packaging.
- We aim to issue refunds within seven days.